Privacy Policy

1. Introduction

At Your Hope Line, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you access our services, including online programs, counseling and therapy sessions, mental health consulting, and CSR campaigns. By using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We collect the following types of information:

• 1. Personal Information: Name, email, phone number, address, and payment details when you register for services.
• 2. Health & Counseling Information: If you use our counseling or therapy services, we may collect details relevant to your mental health support.
• 3. Technical Information: IP address, device type, and browsing activity to improve our website experience.
• 4. Communication Records: Emails, chat history, or feedback submitted for customer support or service improvements.

3. How We Use Your Information

Your data is used strictly to provide and improve our services, including:

• 1. Service Delivery: To process payments, schedule appointments, and provide access to programs.
• 2. Support & Communication: To respond to inquiries, send confirmations, reminders, and updates.
• 3. Security & Compliance: To protect against fraud, unauthorized access, and ensure compliance with legal and regulatory requirements.
• 4. Improvement & Research: To enhance user experience and develop better mental health support solutions.

4. Data Protection & Security

We take security seriously and implement strict measures to safeguard your data:

• 1. Encrypted Transactions: Payment information is processed through secure third-party gateways.
• 2. Restricted Access: Only authorized personnel can access sensitive data.
• 3. Confidentiality in Counseling: All therapy and counseling records are kept confidential and are not shared without consent, except as required by law.

5. Data Sharing & Third-Party Services

We do not sell or share your personal data with third parties for marketing purposes. However, we may share data:

• 1. With trusted service providers (such as payment processors) to fulfill transactions securely.
• 2. When required by legal authorities or to comply with applicable laws.
• 3. In cases where harm or self-risk is identified, as mandated by law for safety purposes.

6. Your Rights & Choices

You have full control over your data and can:

• 1. Request access, correction, or deletion of your personal information.
• 2. Opt-out of marketing emails at any time.
• 3. Request to limit or withdraw consent for data processing, except where legally required.

7. Data Retention

Your data is retained only as long as necessary to provide services and comply with legal obligations. Counseling records are stored securely and deleted after the legally required period.

8. Cookies & Tracking Technologies

Our website uses cookies to improve user experience. You can disable cookies through your browser settings, but this may affect site functionality.

9. Updates to Privacy Policy

We may update this policy periodically to reflect legal or service changes. Significant updates will be communicated via email or our website.

10. Contact Us

For questions, requests, or concerns about your privacy, please contact us:

• 📧 Email: info@yourhopeline.com
• 📞 Contact us: +91 9560660567
• 🌍 Website: www.yourhopeline.com

By using Your Hope Line, you agree to this Privacy Policy and trust us with your information. Your privacy matters to us, and we are committed to protecting it.