Cancellation
& Refund Policy

1. No Cancellation

At Your Hope Line, all payments are non-cancellable once processed. Due to the nature of our services, we do not allow cancellations for counseling sessions, online programs, mental health consulting, or CSR initiatives. If you are unable to attend a scheduled session, we recommend rescheduling at least 24 hours in advance, subject to availability.

2. Refund Policy

Refunds are only considered for medical emergencies under the following conditions:

The request must be raised within 72 hours of payment.
A valid medical certificate must be submitted as proof.
The refund will be processed after deducting applicable taxes and transaction fees.
Refunds will be made to the original payment method within 7-10 business days after approval.

3. How to Request a Refund

To request a refund for medical reasons:

Email info@yourhopeline.com with "Medical Refund Request – [Your Name]" in the subject line.
Provide your full name, registered email, payment receipt, and service details.
Attach a valid medical document verifying your condition.
Our team will review the request and respond within 5 business days.

4. Important Notes

Refunds are not granted for any reason other than medical emergencies.
Requests after 72 hours of payment will not be accepted.
Partially used services are non-refundable.

5. Contact for Support

📧 Email: info@yourhopeline.com
📞 Contact us: +91 9560660567
🌍 Website: www.yourhopeline.com