Terms and Conditions for
Your Hope Line Payments

Introduction

Welcome to Your Hope Line. We deeply appreciate your trust in our services, and we are committed to providing a seamless and positive experience. These Terms and Conditions for Payment outline the guidelines regarding payments for our various services, including online programs, counseling and therapy sessions, mental health consulting, and CSR campaigns.

We understand that mental health support is a sensitive and personal journey, and we aim to make our payment process as transparent, fair, and flexible as possible. Please read these terms carefully before making a payment. If you have any questions or concerns, we are always here to assist you.

1. Scope of Services

Your Hope Line provides the following services:

1. Online Programs: Self-paced courses, live workshops, and digital content designed to support mental well-being and personal growth.
2. Counseling and Therapy Sessions: Professional counseling and therapy services with licensed practitioners, available in individual, couple, or group formats.
3. Mental Health Consulting: Expert advice for individuals, organizations, and businesses regarding workplace mental health, stress management, and emotional well-being.
4. CSR Campaigns: Mental health initiatives and awareness programs for companies and organizations that wish to contribute to the well-being of their employees and communities.

By purchasing any of these services, you agree to abide by the payment terms mentioned below.

2. Payment Methods

To ensure convenience, we offer multiple payment options, including:

1. Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
2. Online Payment Gateways (PayPal, Stripe, Razorpay, etc.)
3. Bank Transfers
4. Digital Wallets (if applicable)

Once your payment is successfully processed, you will receive a confirmation email along with details of your purchase.

3. Pricing and Currency

1. Prices for all services are clearly listed on our website and are subject to change. However, once you complete a purchase, the price remains fixed for that transaction.
2. All payments are accepted in the currency mentioned at checkout. Currency conversion fees (if applicable) will be borne by the payer.

4. Payment Confirmation & Invoices

1. Upon successful payment, a confirmation receipt will be sent to your registered email.
2. If you require an official invoice, please reach out to our support team with your transaction details.

5. Refund & Cancellation Policy

We understand that sometimes plans change. Our refund and cancellation policy is designed to be fair and flexible while ensuring the sustainability of our services.

For Online Programs:

1. Refunds are available within 7 days of purchase if you have not accessed more than 10% of the content.
2. If you have accessed a significant portion of the course, refunds may not be possible. However, we are happy to offer course credits or an exchange for another program.

For Counseling and Therapy Sessions:

1. Cancellations made 24 hours before the scheduled session will be refunded or rescheduled without any additional cost.
2. Cancellations within 24 hours of the session are not eligible for a refund, as the time is reserved exclusively for you.
3. No-shows (failure to attend the session without prior notice) will not be refunded. However, we understand that emergencies happen, and we encourage you to reach out to us in such situations.

For Mental Health Consulting Services:

1. If you cancel a consulting session 48 hours in advance, you are eligible for a full refund or rescheduling.
2. Cancellations within 48 hours may incur a 50% cancellation fee due to the preparation and time allocated by our experts.

For CSR Campaigns:

1. If a CSR campaign is canceled before planning has started, a full refund is issued.
2. If work has already begun (strategy development, team deployment, etc.), a partial refund will be provided, deducting the costs incurred

If you are dissatisfied with any of our services, please reach out to us, and we will do our best to accommodate your needs.

6. Subscription & Membership Payments

1. Some of our services, such as premium counseling memberships or extended wellness programs, may involve recurring payments.
2. Subscriptions can be canceled at any time, but refunds will only be applicable as per our refund policy.
3. It is the responsibility of the user to cancel a subscription before the next billing cycle if they no longer wish to continue.

7. Payment Disputes & Chargebacks

1. If you notice an unauthorized or incorrect charge, please contact us immediately, and we will resolve the issue as soon as possible.
2. Chargebacks without prior communication may lead to account restrictions. We request users to approach us for a resolution before initiating a chargeback with their bank.

8. Discounts & Offers

1. Occasionally, we may offer promotional discounts, scholarships, or early-bird pricing on our services.
2. Discounts are non-transferable and cannot be combined unless explicitly mentioned.
3. Misuse of discount codes may result in cancellation of the discount and/or account suspension.

9. Confidentiality & Data Security

1. Your financial information is protected using secure payment gateways, and we do not store sensitive payment details.
2. Personal data provided during payment will only be used for transaction processing and legal compliance purposes.

10. Service Access & Technical Issues

1. If you experience any technical issues while accessing paid services (online courses, live sessions, etc.), please contact our support team.
2. We will make every effort to resolve access issues, and in cases where resolution is not possible, we may offer an extension or refund based on the situation.

11. Termination of Services

Your Hope Line reserves the right to refuse or terminate services in cases of:

1. Violation of our ethical policies or abusive behavior toward our team members.
2. Payment fraud or misuse of our platform.
3. Any action that disrupts or compromises the integrity of our services.

12. Modifications to Payment Terms

We may update these payment terms periodically to reflect changes in our services or legal requirements. We will notify users of any significant changes through email or website announcements.

13. Contact & Support

If you have any questions, concerns, or refund requests, please reach out to us at:

📧 Email: info@yourhopeline.com
📞 Contact us: +91 9560660567
🌍 Website: www.yourhopeline.com

We are here to support you, and we appreciate your trust in Your Hope Line as a part of your mental wellness journey.

Final Note:

Your mental health is important, and we want to make sure you feel comfortable with every step of the process. If you ever feel unsure about a payment, refund, or service, please reach out to us. We will do our best to assist you with care and understanding.

Thank you for being a valued part of Your Hope Line. 💙

Terms and Conditions for Your Hope Line Payments